Help Please

Not sure if this is the right place for this but after searching and sending emails this is my last resort. I bought the year subscription along with the ARC500. I try to enter the registration keys and it when I try to connect to RR it says it has expired and I need to upgrade. I have reinstalled and downloaded the software many times. I am not even sure who to contact about this. At this point I am ready for my money back. It shouldnt be this difficult. This worked fine during the demo period a few years back but now no such luck after paying for the software. So I am really not sure if it is the software or the website. Any help would be appreciated.



Thanks,

John