BCD996T No audio thru speaker issue

I recently purchased a very gently used BCD996T ...I have audio from the front port for head phones but no audio out put from either the internal speaker or aux. speaker jack. The previous owner used the scanner to feed RR and at some point may have gone in and silenced the exterior speaker in the program- he is not not sure. Last up dated aprox. a year ago as I understand. I did test it using the weather radio feature and I was receiving a good, strong signal just only able to hear it thru the headphone jack. I did do a re-set as well (2-9-hold) with no luck .... need to know what to do.....