WS1065

A client of mine purchased a WS1065, Has issues right out of the box when he programmed it with ARC 500 pro. The radio will not receive even on an active frequency or squelch unless pll is programmed, He brought me the radio. I own 4 GRE600's, one is a live feed scanner here, so im very familiar with it. I re did the program and get the same result. I tried 3 different software packages and cannot rectify the problem. I updated the firmware to 2.8, just in spite of it and it changed nothing. Static is there antenna or not, it will also not do a search as it stops on first freq. In 25 years of scanning I have never seen this. Anyone have a suggestion?

WS1065