Waiving Copays

Upon doing research, I have seen that waiving copays is something that CAN be done as LONG as documentation is on file that there is a financial hardship (ie: proof of being on unemployment, proof of being on foodstamps, last year's tax returns, etc) and it's not done on a consistent basis for any one patient. My question here is, if your practice is doing this, where are you keeping this financial documentation and what exactly are you collecting for proof of a hardship? Are you...

Waiving Copays