Charging for records sent to providers

Hi - in my role as a privacy officer for a large system, I have encountered multiple complaints about practices charging patients or our providers for records sent to our providers when patients either transfer to our facilities or present to the office/facility for the first time. As a patient, I encountered this - my former physician office was going to charge me 75 cents per page and not send an electronic copy of my record there when I moved to my new location and new provider. This...

Charging for records sent to providers