Need help to reprogram for NC Viper

I have a Uniden BCD996XT that my mom likes to use to listen to the police, EMS, etc. Her old police scanner broke so my parents got this. Few weeks/months ago, something happen and we can no longer hear anything out of it. It was working where we can hear people talking. But something happen and its silent. I know the scanner still works because i have been able to pick up FM broadcasts and WX. I probably made it worse by tinkering with it. At this point, I really need some help. Getting very frustrated with it. I don't even understand all of this which makes it even worse. I have deleted all the sites under NC Viper and created a new one and put in new frequencies i found (links below to what did) which i probably should not have done.



Can someone just give me a step by step instructions so it will work with NC Viper.

I don't understand all of this, i'm like other consumers, i just want it to work. I tried youtube, searching online and nothing. Understood few things by tinkering. Right now the scanner doing a service search (which i do not know how to stop). It searches from CB, FM, Custom, Rail, etc. I have manage to figure how to make it stop for a while on NC Viper but says 'Nothing to Scan.'



Also, as a note, i been doing this manually. I have not connected this to a computer.



Ps. saw on youtube how the scanner changed colors for police, fire. I would like to do this extra thing for her. how do i do this? If it is not too much trouble to get my first problem solve, hear NC Viper again.



Some of the frequencies i have done came from this page.

Sampson County Sampson County, North Carolina (NC) Scanner Frequencies and Radio Frequency Reference

City of Fayettville City of Fayetteville Trunking System, Fayetteville, North Carolina - Scanner Frequencies





Thank you for any help and advice. Sorry for the small rants. I am getting very tired of it not know/understanding everything.

macgyver92