BCD536HP Ottawa County Ohio

Two things;

1) I don"t seem to be able to figure out what additional info I need to put into the favorites to recieve all of the Sheriff Office transmittions, I am missing some. Is there a common mistake I am makeing? I will play with it some more and red the manual again, and whatch yu tube . . .



2) Audio, the signal is clear but the voices seem distored. Is this how the radio sounds or is it something I did/



Thanks

Paul123